Workplace Ergonomics and Its Influence on The Staff Performance of Selected Hotels in Lagos State

Abstract

This study examined the impact of workplace ergonomics on the performance of hotel staff in Lagos State, Nigeria. This research investigates the ergonomics awareness among hotel staff, the condition of equipment used, and how these factors influence staff productivity and overall satisfaction. A survey of 400 staff selected purposively from 2 – 5-Star hotels in hotels in Lagos State, with data collected using a self-designed and administered questionnaire, was conducted. Data collected were cleaned and analysed using frequency distribution and correlation analysis of the transformed ordinal data with the aid of SPSS. The findings show that 67.2% of the staff were aware of work-related ergonomics in the hotel, 53.6% rate as good or very good the availability of the equipment and tools used, 64.8% rated as good or very good the conditions of the equipment used and 90.3 % were satisfied with the quality and functionality of equipment, tools and furniture provided. It also shows that there is a weak, negative, and significant relationship between the quality and functionality of service equipment conditions and employees’ job satisfaction levels (r= -0.123; p < 0.05). Lastly, it shows a weak, positive, and significant relationship between ergonomically designed workplace equipment and job satisfaction of hotel staff (r = 0.276; p < 0.05). The study concluded that ergonomic interventions play a critical role in enhancing employee performance, job satisfaction, and overall well-being. Hence, the hotel management in Lagos needs to prioritise ergonomic solutions to foster a healthier and more productive workforce